In-Office Part-Time Customer Experience Specialist

Benjamin Moore & Co.; Northern (KY); Hybrid; USD 26,000 - 32,000; Part time

Job summary

Benjamin Moore & Co. is seeking a Customer Experience team member for an in-office, part-time role. Typical hours are 11am-5pm EST, Monday through Thursday, based on business needs.

The position focuses on delivering best-in-class customer experiences with a positive, empathetic attitude. Responsibilities include processing orders, providing product information, coordinating with logistics, and maintaining professionalism.

Qualifications

• High School Diploma or equivalent is required.
• 0-2 years customer contact center experience preferred.
• Must be eligible to work in the U.S.

Responsibilities

• Process customer orders accurately across multiple data entry models and meet deadlines.
• Provide information on orders, deliveries, product availability, pricing, and promotions.
• Coordinate with Logistics for delivery requirements and resolve product availability issues.
• Maintain a cheerful, empathetic, and professional attitude with customers and colleagues.
• Demonstrate emotional intelligence and seek feedback for growth.
• Navigate systems and procedures to resolve customer inquiries promptly.
• Prioritize multiple tasks in a fast-paced office environment.
• Adapt to changing market conditions and apply new training to deliver excellent service.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Communication

Adaptive thinking

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Windows

Office 365

Internet browsers

Job description

Benjamin Moore & Co. is seeking a Customer Experience team member for an in-office, part-time role. Typical hours are 11am-5pm EST, Monday through Thursday, based on business needs.

The position focuses on delivering best-in-class customer experiences with a positive, empathetic attitude. Responsibilities include processing orders, providing product information, coordinating with logistics, and maintaining professionalism.