Hybrid Customer Experience Specialist - Evening Shift

Benjamin Moore & Co.; Northern (KY); Hybrid; USD 20,000 - 25,000; Full time

Benefits offered by this job

Hybrid work (80% in office, 20% remote

Competitive benefits

Job summary

Benjamin Moore & Co. is seeking a Customer Experience associate for the late shift (roughly 11am–7pm or 12pm–8pm EST) to process orders, answer inquiries, and coordinate with Logistics for timely deliveries.

The role emphasizes empathy, adaptability, and strong communication in a fast-paced environment from a predominantly in-office setting with remote options. The position requires 0–2 years in a customer contact center, proficiency with Windows and Office 365, and the ability to review SOPs

Qualifications

• High School Diploma or equivalent.
• 0–2 years of customer contact center experience.
• Ability to handle a large volume of inquiries by phone and email.
• Comfortable with hybrid work and KPI-based performance.
• Eligible to work in the U.S.
• Flexible schedule including weekends/holidays/overtime.
• Able to review SOPs and best practices in a fast-paced environment.
• Demonstrates empathy with customers and colleagues.
• Strong problem-solving and teamwork.

Responsibilities

• Process customer orders accurately across multiple data entry models and meet deadlines.
• Provide information about orders, deliveries, pricing, and promotions.
• Coordinate with Logistics for special delivery needs and product availability issues.
• Maintain a cheerful, customer-focused attitude while handling inquiries.
• Show emotional intelligence and seek feedback for professional growth.
• Navigate systems and procedures to resolve inquiries promptly and accurately.
• Prioritize and manage multiple tasks in a deadline-driven office environment.
• Adapt to changes in the market and apply new training effectively.
• Perform other duties as assigned.

Skills

Empathy

Patience

Communication skills

Problem-solving

Teamwork

Adaptability

Multitasking

Active listening

Education

High School Diploma or equivalent

Tools

Windows

Office 365

Web browsers

Job description

Benjamin Moore & Co. is seeking a Customer Experience associate for the late shift (roughly 11am–7pm or 12pm–8pm EST) to process orders, answer inquiries, and coordinate with Logistics for timely deliveries.

The role emphasizes empathy, adaptability, and strong communication in a fast-paced environment from a predominantly in-office setting with remote options. The position requires 0–2 years in a customer contact center, proficiency with Windows and Office 365, and the ability to review SOPs