Evening Customer Experience Specialist - Hybrid

Benjamin Moore; Flanders (NJ); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Benjamin Moore is seeking a Customer Experience team member for the late shift (typical hours 11am-7pm or 12pm-8pm EST) to deliver best-in-class customer experiences. The role requires handling high volumes via phone and email, and it offers a hybrid work arrangement with 80% in-office and 20% remote support.

The ideal candidate will be empathetic, adaptable, and team-oriented, able to work with diverse customers and colleagues while meeting KPIs in a dynamic environment.

Qualifications

• High School Diploma or equivalent.
• 0–2 years customer contact center experience.
• Must be eligible to work in the U.S.
• Hybrid work (80% in office, 20% remote).

Responsibilities

• Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
• Supply information to customers about orders, deliveries, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

Skills

Customer service

Empathy

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Windows OS

Office 365

Internet browsers

Job description

Benjamin Moore is seeking a Customer Experience team member for the late shift (typical hours 11am-7pm or 12pm-8pm EST) to deliver best-in-class customer experiences. The role requires handling high volumes via phone and email, and it offers a hybrid work arrangement with 80% in-office and 20% remote support.

The ideal candidate will be empathetic, adaptable, and team-oriented, able to work with diverse customers and colleagues while meeting KPIs in a dynamic environment.