In-Office Part-Time Customer Experience Specialist

Benjamin Moore & Co; Flanders (NJ); On-site; USD 26,000 - 32,000; Part time

Job summary

Benjamin Moore is seeking a Part-Time Customer Experience Representative to join our In Office team. The role runs 11am-5pm EST, Monday through Thursday, with potential adjustments based on business needs.

Starting pay is USD 19.50/hour, with a max of USD 23.50/hour, and location is in-office in the United States. Responsibilities include processing orders, providing product and availability information, coordinating with Logistics, and maintaining a positive, customer-focused demeanor while

Qualifications

• Handle a large volume of customer inquiries via phone and email with integrity and professionalism.
• Working knowledge of Windows, Office 365, and standard internet browsers.
• Able to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment.
• Demonstrates high levels of empathy when working with customers and colleagues.
• Ability to be adaptive and apply critical thinking to customer concerns to provide exceptional customer service.
• Comfortable with working in a recorded call environment and receiving monthly KPIs on performance.

Responsibilities

• Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
• Supply information to customers about orders, deliveries, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

Skills

High-volume inquiries handling

Empathy

Critical thinking

Time management

Adaptability

Education

High School Diploma or equivalent

Tools

Windows

Office 365

Job description

Benjamin Moore is seeking a Part-Time Customer Experience Representative to join our In Office team. The role runs 11am-5pm EST, Monday through Thursday, with potential adjustments based on business needs.

Starting pay is USD 19.50/hour, with a max of USD 23.50/hour, and location is in-office in the United States. Responsibilities include processing orders, providing product and availability information, coordinating with Logistics, and maintaining a positive, customer-focused demeanor while