Hybrid Customer Experience Specialist

Benjamin Moore; Flanders (NJ); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Benjamin Moore is seeking a Customer Experience specialist to join our team in Flanders, NJ. This hybrid role requires in-office Tue-Thu with training and remote Fri-Sat after training.

You will handle orders, provide product information, and maintain a positive, empathetic attitude to deliver best-in-class service. Ideal candidates have 0-2 years in a contact center, strong communication, and proficiency with Windows/Office 365.

Qualifications

• High School Diploma or equivalent.
• 0-2 years of customer contact center experience.
• Eligible to work in the U.S.
• Hybrid work ability (80% in office, 20% remote).
• Excellent communication and empathy required.

Responsibilities

• Process customer orders accurately and meet deadlines.
• Provide information on orders, deliveries, pricing, and promotions.
• Coordinate with Logistics to resolve delivery issues.
• Maintain a positive, empathetic attitude toward customers.
• Adapt to changing processes and ongoing training.

Skills

Empathy

Communication

Adaptability

Teamwork

Education

High School Diploma

Tools

Windows

Office 365

Job description

Benjamin Moore is seeking a Customer Experience specialist to join our team in Flanders, NJ. This hybrid role requires in-office Tue-Thu with training and remote Fri-Sat after training.

You will handle orders, provide product information, and maintain a positive, empathetic attitude to deliver best-in-class service. Ideal candidates have 0-2 years in a contact center, strong communication, and proficiency with Windows/Office 365.