Hybrid Customer Experience Specialist (Evening Shift)

Benjamin Moore & Co; Flanders (NJ); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Benjamin Moore & Co is seeking a Customer Experience specialist for the late shift to support orders, pricing inquiries, and delivery details, with typical hours 11am-7pm or 12pm-8pm EST. You'll navigate data entry systems to ensure accurate orders and timely responses.

The role requires empathy, adaptability, and teamwork, handling high volumes in a hybrid work model (80% in office, 20% remote) while meeting KPIs and collaborating with customers and colleagues.

Qualifications

• High School Diploma or equivalent.
• 0-2 years customer contact center experience.
• Must be eligible to work in the U.S.

Responsibilities

• Process customer inquiries via phone and email.
• Provide information on orders, deliveries, pricing, and promotions.
• Coordinate with logistics for delivery requirements.
• Maintain a cheerful, empathetic, and professional attitude.
• Utilize systems to resolve customer inquiries and meet deadlines.
• Work in a hybrid environment (80% in office, 20% remote).
• Perform other duties as assigned.

Skills

Large volume inquiries handling

Empathy

Critical thinking

Hybrid work adaptability

KPI attainment

Team collaboration

Excellent communication

Patience

Problem solving

Education

High School Diploma or equivalent

Tools

Windows

Office 365

Job description

Benjamin Moore & Co is seeking a Customer Experience specialist for the late shift to support orders, pricing inquiries, and delivery details, with typical hours 11am-7pm or 12pm-8pm EST. You'll navigate data entry systems to ensure accurate orders and timely responses.

The role requires empathy, adaptability, and teamwork, handling high volumes in a hybrid work model (80% in office, 20% remote) while meeting KPIs and collaborating with customers and colleagues.