In-Office Customer Experience Specialist (Part-Time)

Benjamin Moore; Flanders (NJ); On-site; USD 26,000 - 32,000; Part time

Job summary

Benjamin Moore is seeking an in-office part-time Customer Experience team member to join our customer service efforts. The role supports locally-owned stores worldwide and requires a positive, empathetic, and professional attitude.

The position involves data entry, order processing, and collaboration with logistics to ensure on-time deliveries. Hours are typically 11am-5pm EST, Monday through Thursday, with potential for additional shifts as needed.

Qualifications

• Comfortable with handling a large volume of customer inquiries via phone and email.
• Proficient with Windows, Office 365, and standard internet browsers.
• Able to review and retain SOPs and best practices in a fast-paced environment.
• Demonstrates high levels of empathy when working with customers and colleagues.
• Adaptive with critical thinking to address customer concerns.

Responsibilities

• Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
• Supply information to customers about orders, deliveries, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritize and manage multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Communication

Empathy

Multi-tasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Windows OS

Office 365

CRM software

Job description

Benjamin Moore is seeking an in-office part-time Customer Experience team member to join our customer service efforts. The role supports locally-owned stores worldwide and requires a positive, empathetic, and professional attitude.

The position involves data entry, order processing, and collaboration with logistics to ensure on-time deliveries. Hours are typically 11am-5pm EST, Monday through Thursday, with potential for additional shifts as needed.