In-Office Operations Leader — Assistant Operating Director

The Top Gun Program - Cornerstone Caregiving; Dearborn, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Leadership development opportunities

Job summary

Cornerstone Caregiving seeks an Assistant Operating Director to lead in-office operations, schedule oversight, staff development, and client care quality. This role serves as the second‑in‑command to the Operating Director, driving daily operations and strong team performance.

You will onboard new managers, conduct weekly check‑ins, manage on‑call rotation, and ensure documentation and compliance across state requirements, while supporting office growth nationwide.

Qualifications

• Bachelor’s degree preferred; high school diploma or equivalent acceptable.
• 2+ years in management, leadership operations, or HR.
• Experience hiring, recruiting, training, scheduling, and supervising staff.

Responsibilities

• Oversee in‑office operations as the OD’s primary partner and support daily workflows.
• Lead, coach, and develop in‑office staff; reinforce standards and culture.
• Onboard/train new office managers; conduct weekly 1:1s and performance reviews.
• Share on‑call rotation and manage payroll notes, shifts, and operations updates.
• Maintain documentation in line with policies and state requirements; assist recruiting.
• Oversee scheduling to ensure coverage and strong client experience; handle escalations.
• Conduct client check‑ups and quality visits; ensure care continuity and satisfaction.
• Complete state‑required supervisory visits; back up client assessments when needed.

Skills

Leadership

Operations management

Staff coaching

Process improvement

Client relations

Education

Bachelor’s Degree

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving seeks an Assistant Operating Director to lead in-office operations, schedule oversight, staff development, and client care quality. This role serves as the second‑in‑command to the Operating Director, driving daily operations and strong team performance.

You will onboard new managers, conduct weekly check‑ins, manage on‑call rotation, and ensure documentation and compliance across state requirements, while supporting office growth nationwide.