Assistant Operations Leader — In-Office

Cornerstone Caregiving; Roseville (MN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

12 days PTO

Phone stipend

Career growth opportunities

Leadership development

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD), the Operating Director’s second-in-command, to lead in-office operations, scheduling oversight, staff development, and client care quality. This role drives daily operations and contributes to a high-caliber care experience for clients and families.

You will supervise office staff, conduct weekly check-ins, support recruiting, and ensure compliance with state requirements while maintaining Cornerstone standards and a

Qualifications

• 2+ years of management or leadership operations experience.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience in healthcare or home care settings.
• Ability to work autonomously in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead, coach, and support in-office staff; onboard and train new office managers.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and follow-through, including payroll notes and shift verification.
• Maintain documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.
• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups to ensure care continuity.
• Ensure state-required supervisory visits are completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Staff management

Operations oversight

Communication

Education

Bachelor's degree preferred

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD), the Operating Director’s second-in-command, to lead in-office operations, scheduling oversight, staff development, and client care quality. This role drives daily operations and contributes to a high-caliber care experience for clients and families.

You will supervise office staff, conduct weekly check-ins, support recruiting, and ensure compliance with state requirements while maintaining Cornerstone standards and a