In-Office Operations Leader & People Coach

Cornerstone Caregiving; Santa Fe (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

12 days PTO annually

Phone stipend

Career growth opportunities

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to serve as the Operating Director’s second-in-command, leading in-office operations, scheduling, staff support, and care quality. This role emphasizes leadership, organizational excellence, and effective communication with Home Base to sustain high standards.

You will onboard and coach office managers, conduct weekly 1:1s, manage on-call rotations, ensure documentation, compliance, and growth as Cornerstone expands

Qualifications

• Bachelor’s Degree preferred but not required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead in-office operations and scheduling oversight; support staff.
• Coach and develop in-office staff; uphold Cornerstone’s standards and culture.
• Onboard and train new office managers; ensure performance and clarity.
• Conduct weekly 1:1s, performance reviews, coaching, and disciplinary actions.
• Share on-call rotation with office leadership.
• Oversee administrative workflow and documentation per policies.
• Assist with recruiting, onboarding, and staff oversight to support growth.
• Oversee scheduling operations for timely client coverage.
• Respond to client escalations with urgency and empathy.
• Conduct check-up calls and quality visits to ensure care continuity.

Skills

Management experience

Leadership in operations

HR experience

Hiring & Recruiting

Training & Development

Scheduling

Staff supervision

Autonomy in fast-paced environments

Communication skills

Education

Bachelor’s Degree preferred

High school diploma or equivalent

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director (AOD) to serve as the Operating Director’s second-in-command, leading in-office operations, scheduling, staff support, and care quality. This role emphasizes leadership, organizational excellence, and effective communication with Home Base to sustain high standards.

You will onboard and coach office managers, conduct weekly 1:1s, manage on-call rotations, ensure documentation, compliance, and growth as Cornerstone expands