In-Office Member Services Coordinator - Customer Support

Ams Nw; Portland (OR); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) with company match

Opportunities for growth and advancement

Job summary

Ams Nw is looking for a Member Services Administrator in Portland, Oregon. This full-time in-office position involves answering calls and emails to support homeowners and internal teams, maintaining records, and assisting with various office tasks. Candidates should have prior experience in customer service and exhibit strong organizational and communication skills. Benefits include paid time off, medical coverage, and a 401(k) plan.

Qualifications

• Previous experience in customer service, administrative support, or call center environments.
• Strong organizational skills and attention to detail.
• Comfortable handling multiple tasks throughout the day.
• Clear and professional communication skills.

Responsibilities

• Answer incoming calls and emails, providing accurate and professional support.
• Route inquiries to the appropriate team members.
• Maintain and update records and internal systems.
• Assist with mail processing and general office tasks.
• Support scheduling and internal coordination as needed.
• Provide a positive experience for homeowners, vendors, and team members.

Skills

Customer service experience

Organizational skills

Clear communication

Ability to multitask

Job description

Ams Nw is looking for a Member Services Administrator in Portland, Oregon. This full-time in-office position involves answering calls and emails to support homeowners and internal teams, maintaining records, and assisting with various office tasks. Candidates should have prior experience in customer service and exhibit strong organizational and communication skills. Benefits include paid time off, medical coverage, and a 401(k) plan.