Member Services Coordinator - Portland, OR

AMS, Association Management Services.NW; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

401(k) with match

Education reimbursement

Career growth

Job summary

AMS | Association Management Services NW in Portland, OR is seeking a Member Services Coordinator to be the first point of contact for homeowners, board members, and vendors.

In this in-office role, you will answer calls and emails, route inquiries to the right departments, and maintain accurate records while supporting scheduling and day‑to‑day operations with friendly, professional service.

Qualifications

• Experience in customer service, administrative support, reception, or a similar role.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Comfortable working in a collaborative, team-oriented office environment.

Responsibilities

• Answer incoming phone calls and emails in a professional and friendly manner.
• Assist homeowners, vendors, and board members with general questions and requests.
• Route inquiries to the appropriate departments and follow up as needed.
• Maintain accurate records and update information in company systems.
• Process incoming mail and assist with day-to-day office responsibilities.
• Support the team with scheduling, coordination, and other administrative projects.

Skills

Customer service

Administrative support

Reception

Communication

Organizational skills

Team collaboration

Job description

Job Description

Job Title: Member Services Coordinator
Pay: $19–$21 per hour
Schedule: Monday through Friday, 8:00 AM–5:00 PM (in office)

If you enjoy helping people, staying organized, and being part of a supportive team, we'd love to hear from you.

AMS | Association Management Services NW is looking for a Member Services Coordinator to join our Portland office. In this role, you'll be one of the first points of contact for homeowners, board members, and vendors, helping answer questions, route requests, and keep daily operations running smoothly. Every day is different, making this a great opportunity for someone who enjoys a fast-paced environment and takes pride in providing excellent customer service.

What you'll do:

• Answer incoming phone calls and emails in a professional and friendly manner.
• Assist homeowners, vendors, and board members with general questions and requests.
• Route inquiries to the appropriate departments and follow up as needed.
• Maintain accurate records and update information in company systems.
• Process incoming mail and assist with day-to-day office responsibilities.
• Support the team with scheduling, coordination, and other administrative projects.

What we're looking for:

• Experience in customer service, administrative support, reception, or a similar role.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Comfortable working in a collaborative, team-oriented office environment.

What we offer:

• $19–$21 per hour, depending on experience.
• Medical, dental, and vision benefits with employer contributions.
• Paid vacation, sick time, and holidays.
• 401(k) with company match eligibility.
• Education reimbursement after one year.
• Opportunities to learn, grow, and build a long-term career with AMS.

If you're looking for a company where you can develop your skills, work alongside a great team, and make a difference every day, we'd love to meet you.