Association Operations & Member Services Specialist

ams; Kennewick (WA); On-site; USD 52,000 - 54,000; Full time

Job summary

AMS | Association Management Services NW in Kennewick, WA is seeking an Association Administrator who is highly organized and customer-focused to join our team.

This role provides administrative support to our Association Business Managers while serving as the primary point of contact for homeowners, board members, and vendors. If you enjoy staying organized and delivering excellent service, we'd love to hear from you.

Qualifications

• Two or more years of administrative or office experience.
• Property management, HOA, or real estate experience is a plus, but not required.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Provide administrative support to Association Business Managers and assist with daily portfolio operations.
• Answer incoming phone calls and emails while delivering exceptional customer service.
• Coordinate board meetings, prepare meeting materials, and assist with meeting minutes.
• Process homeowner requests, architectural applications, and community communications.
• Maintain community records, portals, and documentation.
• Coordinate maintenance requests, vendor communication, and work orders.
• Assist with mail, filing, scanning, and general office operations.
• Support accounts payable by processing vendor invoices and maintaining documentation.
• Collaborate with internal departments to ensure excellent service for our communities.

Skills

Customer service

Communication

Time management

Attention to detail

Multitasking

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

AMS | Association Management Services NW in Kennewick, WA is seeking an Association Administrator who is highly organized and customer-focused to join our team.

This role provides administrative support to our Association Business Managers while serving as the primary point of contact for homeowners, board members, and vendors. If you enjoy staying organized and delivering excellent service, we'd love to hear from you.