In-Office HR Ops Lead: Process Improvement & Coaching

Graybar Electric Company, Inc.; Chesterfield (MO); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription drug benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with match

Paid Vacation

Paid Sick Days

Paid Holidays

Wellness Day

Community Time Off

Predictable Schedules

Employee Recognition

Educational Reimbursement

Career Development

Job summary

Graybar Electric Company is seeking a Supervisor, Human Resources Operations to oversee daily HR operations, escalate issues, and drive process improvements across post-offer activities, leave administration, benefits programs, and related processes.

The role requires strong coaching, performance management, and data analysis skills, with a focus on audit compliance, timely resolution, and high employee satisfaction. This position is fully in office in Missouri.

Qualifications

• 5 years of operations and/or administration experience.
• 5+ years of operations/administration experience including employee/vendor support.
• High school diploma or GED.
• High school diploma or GED required.
• 4-year degree preferred.
• Four-year degree in Business, HR, Management or related area preferred.
• Supervisory experience preferred.
• Supervisory experience strongly preferred.
• PHR or SPHR certification preferred.
• PHR or SPHR certification preferred.
• Knowledge of continuous improvement principles and HR concepts.
• Knowledge of CI principles and HR concepts.
• Data analysis and customer service skills.
• Data analysis and customer service skills.
• Oral and written communication skills.
• Oral and written communication skills with ability to train.

Responsibilities

• Supervise and evaluate the HR operations team effectiveness.
• Oversee daily HR operations and escalated inquiries.
• Distribute workload and resolve escalated issues.
• Distribute workload and resolve escalated issues promptly.
• Ensure compliance and SLA adherence by the team.
• Ensure compliance and service levels met by team.
• Coach and mentor team members; develop performance.
• Coach and mentor; measure performance and development.
• Drive onboarding, training, and knowledge transfer.
• Lead onboarding and training for team members.
• Maintain high customer service levels.
• Maintain high levels of customer service.
• Lead continuous improvement projects for HR processes.
• Lead CI projects across HR processes.
• Manage vendor data accuracy and training materials.
• Maintain accurate vendor data and training docs.

Skills

Operations experience

Supervisory experience

Data analysis

Communication skills

Training and mentoring

Customer service

Problem resolution

Adaptability

Collaboration across levels

Time management

Education

High school diploma or GED

Four-year degree: Business, HR, Management, or related area preferred

PHR or SPHR certification preferred

Tools

Microsoft Office

Job description

Graybar Electric Company is seeking a Supervisor, Human Resources Operations to oversee daily HR operations, escalate issues, and drive process improvements across post-offer activities, leave administration, benefits programs, and related processes.

The role requires strong coaching, performance management, and data analysis skills, with a focus on audit compliance, timely resolution, and high employee satisfaction. This position is fully in office in Missouri.