Supervisor, Human Resources Operations

Graybar Electric Company, Inc.; Chesterfield (MO); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription drug benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with match

Paid Vacation

Paid Sick Days

Paid Holidays

Wellness Day

Community Time Off

Predictable Schedules

Employee Recognition

Educational Reimbursement

Career Development

Job summary

Graybar Electric Company is seeking a Supervisor, Human Resources Operations to oversee daily HR operations, escalate issues, and drive process improvements across post-offer activities, leave administration, benefits programs, and related processes.

The role requires strong coaching, performance management, and data analysis skills, with a focus on audit compliance, timely resolution, and high employee satisfaction. This position is fully in office in Missouri.

Qualifications

• 5 years of operations and/or administration experience.
• 5+ years of operations/administration experience including employee/vendor support.
• High school diploma or GED.
• High school diploma or GED required.
• 4-year degree preferred.
• Four-year degree in Business, HR, Management or related area preferred.
• Supervisory experience preferred.
• Supervisory experience strongly preferred.
• PHR or SPHR certification preferred.
• PHR or SPHR certification preferred.
• Knowledge of continuous improvement principles and HR concepts.
• Knowledge of CI principles and HR concepts.
• Data analysis and customer service skills.
• Data analysis and customer service skills.
• Oral and written communication skills.
• Oral and written communication skills with ability to train.

Responsibilities

• Supervise and evaluate the HR operations team effectiveness.
• Oversee daily HR operations and escalated inquiries.
• Distribute workload and resolve escalated issues.
• Distribute workload and resolve escalated issues promptly.
• Ensure compliance and SLA adherence by the team.
• Ensure compliance and service levels met by team.
• Coach and mentor team members; develop performance.
• Coach and mentor; measure performance and development.
• Drive onboarding, training, and knowledge transfer.
• Lead onboarding and training for team members.
• Maintain high customer service levels.
• Maintain high levels of customer service.
• Lead continuous improvement projects for HR processes.
• Lead CI projects across HR processes.
• Manage vendor data accuracy and training materials.
• Maintain accurate vendor data and training docs.

Skills

Operations experience

Supervisory experience

Data analysis

Communication skills

Training and mentoring

Customer service

Problem resolution

Adaptability

Collaboration across levels

Time management

Education

High school diploma or GED

Four-year degree: Business, HR, Management, or related area preferred

PHR or SPHR certification preferred

Tools

Microsoft Office

Job description

Make a difference. The Supervisor, Human Resources Operations role oversees daily Human Resources Operations activities, including the management of escalated employee inquiries and support tickets. The position drives process improvements across post-offer activities, leave of absence administration, benefits programs, and other HR operational processes. Success in this role requires ensuring process accuracy, audit compliance, timely issue resolution, and a high level of employee satisfaction while fostering a culture of continuous improvement. In this job you will: Supervise and evaluate the effectiveness of the Human Resources operations team. Distribute workload and resolve escalated issues. Ensure compliance requirements and service level expectations are met by the team. Provide a high level of team support, coach, and mentor team members. Develop employees by effectively measuring performance and engaging team members in developmental activities. Drive onboarding, training, and knowledge transfer of team members. Ensure team provides high customer service levels. Evaluate HR processes; ensure documentation and training materials are accurate and up to date. Identify and implement changes and corrections to system(s); maintain accurate vendor data. Lead and participate in continuous improvement activities and projects for all processes owned by the team.

What you bring to the table:

• 5 years’ experience: operations and/or administration experience, including employee and/or vendor support
• High school diploma or GED
• Four-year degree: Business, Human Resources, Management, or related area preferred
• Supervisory experience strongly preferred
• Professional in Human Resources (PHR) or Senior Professional Human Resources (SPHR) certification preferred
• Knowledge of continuous improvement principles
• Knowledge of human resources concepts
• Knowledge of performance management and measurement techniques
• Knowledge of customer service principles and practices
• Customer service and problem resolution skills
• Oral and written communication skills
• Data analysis skills
• Proficiency in Microsoft Office applications
• Ability to train and motivate staff and achieve results through others
• Ability to interact effectively with all levels of employees
• Ability to handle a large volume and variety of work
• Ability to work in an environment with tight, constant, and changing deadlines
• Ability to remain flexible and adjust priorities as needed
• Ability to handle confidential and sensitive information

Compensation Details:

The expected total compensation for this position is $84,000 annually. This is comprised of a base salary of $70,000 and a 20% bonus target.

Additional Details:

This position is fully in office during standard business hours.

The Value of Graybar:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.