In-Office Experience Lead for Agent Services

Compass; Naples (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Incentive programs

Paid time off

Health benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven (new parent support)

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass in Naples, FL is seeking an Agent Experience Coordinator to be the first face in the office. You’ll oversee daily office operations, welcome guests, manage mail, and support onboarding and marketing requests.

You’ll provide 1:1 tech help, assist with Compass tools, and partner with the agent experience team to maintain our standards and culture. This is an in-office role at 800 Laurel Oak Drive.

Qualifications

• 1-2 years experience in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) a plus.

Responsibilities

• Serve as the face of the office by welcoming guests and managing mail.
• Oversee office operations and ensure standards are maintained; escalate facilities issues.
• Support onboarding for new customers/agents and assist with marketing requests.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Naples, FL is seeking an Agent Experience Coordinator to be the first face in the office. You’ll oversee daily office operations, welcome guests, manage mail, and support onboarding and marketing requests.

You’ll provide 1:1 tech help, assist with Compass tools, and partner with the agent experience team to maintain our standards and culture. This is an in-office role at 800 Laurel Oak Drive.