Agent Experience Concierge

Compass; Barrington (IL); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Coordinator to be the front-line presence in our offices, greeting guests, managing mail, coordinating events, and maintaining a welcoming environment. You will support a small portfolio of clients with questions, assist with Compass technology adoption, and partner with onboarding and marketing teams to deliver world-class service.

You’ll join a collaborative team focused on customer delight, and you’ll help drive office operations, data entry, and

Qualifications

• 1-2 Years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
• Great listening skills, connect well with others, and empathetic of the customer’s pain points.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Manage a small portfolio of customers directly by fielding questions and resolve issues via phone calls, emails, and in-person meetings.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

Skills

Customer service

Office management

Hospitality

Operations

Empathy

Community building

Problem-solving

Verbal communication

Attention to detail

Office presence

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Coordinator to be the front-line presence in our offices, greeting guests, managing mail, coordinating events, and maintaining a welcoming environment. You will support a small portfolio of clients with questions, assist with Compass technology adoption, and partner with onboarding and marketing teams to deliver world-class service.

You’ll join a collaborative team focused on customer delight, and you’ll help drive office operations, data entry, and