Agent Experience Concierge (Naples Office)

urbancompass; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental and vision benefits

401(k) plan

Commuter program

Employee assistance

Pet insurance

Job summary

Compass is seeking an Agent Experience Coordinator for our Naples, FL office to ensure smooth operations and a world-class experience for agents and visitors. You will welcome guests, manage mail, assist with in-office events, and support customers with training on our tools and programs.

You will also partner with onboarding and marketing teams to facilitate smooth adoption of Compass technology, handle inquiries, and help maintain office standards in a fast-paced environment.

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Excellent listening, empathy and communication skills.

Responsibilities

• Welcome guests and manage mail distribution; ensure office looks active and organized.
• Field questions and resolve issues via phone, email, or in-person meetings.
• Support adoption of Compass technology with 1:1 coaching.
• Assist onboarding processes for new customers with the National Onboarding team.
• Provide basic marketing support and liaise with marketing specialists.
• Collaborate with teams to address questions and feedback for agents.
• Troubleshoot technology/devices and conference room hardware; perform data entry.

Skills

Customer service

Office management

Hospitality

Operations

Communication skills

Problem-solving

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Coordinator for our Naples, FL office to ensure smooth operations and a world-class experience for agents and visitors. You will welcome guests, manage mail, assist with in-office events, and support customers with training on our tools and programs.

You will also partner with onboarding and marketing teams to facilitate smooth adoption of Compass technology, handle inquiries, and help maintain office standards in a fast-paced environment.