In-Office Agent Experience Lead — Beverly Hills

Compass; Beverly Hills (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Bonuses

Equity opportunities

Paid vacation and holidays

Medical, dental, vision benefits

401(k) plan

Commuter program

Job summary

Compass is hiring an Agent Experience Manager to serve as the primary contact for our agents joining the Compass platform. You will train on tools, support marketing requests, and help with onboarding and ongoing initiatives from our Beverly Hills office.

You will champion agent success, coordinate with cross-functional teams, and ensure a world-class client experience, while managing office operations and guest relations on a daily basis.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents growing their businesses.
• Ability to establish credibility with agent decision-makers and influencers.
• Strong listening skills and empathy for customer pain points.
• Ability to foster in-office community and engagement.
• Strong problem-solving and analytical skills.
• Excellent interpersonal communication and relationship management.
• Meticulous attention to detail and high organization.
• Strong design sense and creative writing skills.
• Ability to work in the office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact.
• Promote adoption of Compass technology with 1:1 and group training.
• Provide marketing support using templates and collateral."
• Coordinate with Onboarding on welcoming new customers.
• Support office openings and national initiatives."
• Collaborate with teams to advocate for agents’ questions and feedback.
• Greet guests, manage office phone, handle mail, and maintain office organization.

Skills

Customer service

Training

Communication

Problem solving

Attention to detail

Office diplomacy

Hospitality

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is hiring an Agent Experience Manager to serve as the primary contact for our agents joining the Compass platform. You will train on tools, support marketing requests, and help with onboarding and ongoing initiatives from our Beverly Hills office.

You will champion agent success, coordinate with cross-functional teams, and ensure a world-class client experience, while managing office operations and guest relations on a daily basis.