Agent Experience Concierge

Compass, Inc.; Carmel (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Incentive programs (cash, equity, or,

Paid vacation, holidays

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Job summary

Compass, Inc. is seeking an Agent Experience Coordinator to be the first face for customers in our offices.

You will ensure the office runs smoothly, welcome guests, manage supplies, and support a small roster of agents with tools, onboarding, and marketing requests. You will collaborate with the agent experience team to promote Compass technology adoption, provide 1:1 support, and assist with marketing collateral, data entry, and communications while upholding Compass Entrepreneurship

Qualifications

• 1-2 Years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connect well with others, and empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolve issues via phone calls, emails, and in-person meetings
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Partner with the National Onboarding team on facilitation of onboarding processes for new customers
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Skills

Customer service

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking an Agent Experience Coordinator to be the first face for customers in our offices.

You will ensure the office runs smoothly, welcome guests, manage supplies, and support a small roster of agents with tools, onboarding, and marketing requests. You will collaborate with the agent experience team to promote Compass technology adoption, provide 1:1 support, and assist with marketing collateral, data entry, and communications while upholding Compass Entrepreneurship