In-Office Agent Experience Lead

Compass, Inc.; Naples (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Dental benefits

Vision benefits

FSAs

Commuter program

Life insurance

Disability insurance

Employee assistance program

Pet insurance

Job summary

Compass seeks an Agent Experience Coordinator to welcome guests at the Naples office, maintain standards, and support training on our tools and programs. This in-office role focuses on delivering a world-class experience for agents and clients.

You will handle 1:1 customer support, onboarding collaboration with the National Onboarding team, and marketing collateral tasks. 1–2 years in customer service or office operations preferred; lifting up to 25 lbs required.

Qualifications

• 1-2 years experience in customer service, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise technology tools (Zendesk, Salesforce, Confluence) is beneficial.
• Strong listening skills and empathy for customers’ pain points.
• Passion for building community and encouraging in-office engagement.
• Strong problem-solving and analytical skills to adapt quickly.
• Excellent verbal communication and presentation skills.
• Meticulous attention to detail and highly organized.
• Ability to work in the office during standard hours and lift up to 25 lbs.

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and maintaining appearance and inventory.
• Manage a small portfolio of customers via phone, emails, and in-person meetings.
• Support adoption of Compass technology with 1:1 customer assistance.
• Partner with the National Onboarding team to facilitate onboarding for new customers.
• Provide basic marketing support by creating collateral from templates and coordinating with marketing specialists.
• Collaborate with teams to advocate for agents’ questions and feedback.
• Answer basic questions and troubleshoot technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative support such as meeting prep and data entry.
• Be a culture carrier who inspires positive change.

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Active listening

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks an Agent Experience Coordinator to welcome guests at the Naples office, maintain standards, and support training on our tools and programs. This in-office role focuses on delivering a world-class experience for agents and clients.

You will handle 1:1 customer support, onboarding collaboration with the National Onboarding team, and marketing collateral tasks. 1–2 years in customer service or office operations preferred; lifting up to 25 lbs required.