In-Office CX Specialist - Upsell & Solutions

Super Inspector; Denton (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

401(k) plan

Ongoing Training

Job summary

Super Inspector seeks a CX Customer Experience Specialist to deliver outstanding in-office support for clients. You will respond promptly, document thoroughly, and collaborate with internal teams to ensure first-class service.

You will engage customers with empathy, upsell relevant services, and close sales when appropriate. Strong communication and flexibility, including weekend/evening availability, are valued in this role.

Qualifications

• Customer-focused role requiring empathy and problem-solving.
• Strong verbal and written communication skills.
• Experience in call centers or customer service preferred.
• Familiarity with customer service software.

Responsibilities

• Promptly respond to inquiries by phone, email, or text using provided scripts.
• Deliver exceptional customer service with empathy and a positive approach.
• Document interactions thoroughly and follow up to resolve issues.
• Collaborate with team to brainstorm solutions and improve processes.
• Upsell additional services and close sales when appropriate.
• Listen actively to tailor solutions to each customer’s needs.

Skills

Customer service

Communication

Problem solving

Active listening

Upselling

Closing sales

Teamwork

Flexibility

Attention to detail

Technical proficiency

Education

High school diploma or equivalent

Tools

CRM software

Communication tools

Job description

Super Inspector seeks a CX Customer Experience Specialist to deliver outstanding in-office support for clients. You will respond promptly, document thoroughly, and collaborate with internal teams to ensure first-class service.

You will engage customers with empathy, upsell relevant services, and close sales when appropriate. Strong communication and flexibility, including weekend/evening availability, are valued in this role.