In-Office Client Care Specialist | Upsell & Solutions

Super Inspector; Denton (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

401(k) plan

Ongoing training

Job summary

Super Inspector in Denton, TX is seeking a Client Care Specialist to deliver exceptional in-office customer service. You will respond quickly to client inquiries, document interactions, and work with internal teams to resolve issues.

The role emphasizes empathy, active listening, and tailored solutions to enhance the client experience. The position requires a high school diploma or equivalent, strong communication skills, and flexibility for evenings or weekends.

Qualifications

• Customer-focused approach to service delivery.
• Demonstrates empathy and patience when addressing customer needs.
• Uses analytical thinking to resolve issues efficiently.
• Strong written and verbal communication skills.
• Resolves conflicts positively and diplomatically.
• Maintains accurate documentation of interactions.
• Available for weekends or evenings as needed.
• Works collaboratively with teammates to meet goals.
• Previous call center or customer service experience preferred.
• Proficient with customer service software and communication tools.

Responsibilities

• Promptly respond to client inquiries via phone, email, or text using provided scripts.
• Deliver exceptional service by understanding and addressing client needs with empathy.
• Handle interactions with patience and provide personalized solutions.
• Maintain detailed records of customer interactions and follow up as needed.
• Identify opportunities to improve policies and procedures for better experience.
• Develop deep understanding of products and services to address concerns.
• Collaborate with teammates to brainstorm solutions and present a united front.
• Practice active listening to tailor solutions to each client.
• Inform customers about additional services that may benefit them.
• Use communication skills to close sales and handle objections to ensure satisfaction.

Skills

Customer Focus

Empathy

Problem-Solving

Communication Skills

Conflict Resolution

Attention to Detail

Flexibility

Teamwork

Experience in Call Center/CS

Technical Proficiency

Education

High school diploma or equivalent

Job description

Super Inspector in Denton, TX is seeking a Client Care Specialist to deliver exceptional in-office customer service. You will respond quickly to client inquiries, document interactions, and work with internal teams to resolve issues.

The role emphasizes empathy, active listening, and tailored solutions to enhance the client experience. The position requires a high school diploma or equivalent, strong communication skills, and flexibility for evenings or weekends.