Customer Service Representative - Inbound and Outbound (Full-Time/Part-Time)

Bluegrass Stream LLC; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Bluegrass Stream LLC is seeking a Sales Representative to manage inbound and outbound customer interactions, identify needs, and present effective CX and BPO solutions. You will close sales while delivering outstanding service, using CRM tools to track pipelines and document engagements.

Success requires excellent communication, multitasking across customer interactions, and a results-driven mindset within a dynamic team.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple customer interactions efficiently.
• Strong problem-solving and solution presentation skills.
• Proficiency with CRM and contact center software is a plus.
• Results-driven with a focus on meeting performance metrics.
• Team-oriented with a positive attitude and adaptability.

Responsibilities

• Manage inbound and outbound customer interactions to identify needs and present suitable solutions.
• Close sales effectively while providing exceptional customer service.
• Utilize CRM and contact center tools to manage sales pipelines and document interactions.
• Achieve or surpass defined performance targets through active engagement.
• Participate in training, coaching, and continuous feedback sessions to enhance skills.
• Contribute to team goals and ensure high customer satisfaction levels.
• Gain exposure to innovative CX technologies and digital solutions across various industries.

Skills

Excellent communication

Interpersonal skills

Handle multiple interactions

Problem-solving

CRM proficiency

Team-oriented

Adaptability

Results-driven

CRM & contact center tools

Tools

CRM software

Job description

Role: Sales Representative in a dynamic CX and BPO environment.

Responsibilities

• Manage inbound and outbound customer interactions to identify needs and present suitable solutions.
• Close sales effectively while providing exceptional customer service.
• Utilize CRM and contact center tools to manage sales pipelines and document interactions.
• Achieve or surpass defined performance targets through active engagement.
• Participate in training, coaching, and continuous feedback sessions to enhance skills.
• Contribute to team goals and ensure high customer satisfaction levels.
• Gain exposure to innovative CX technologies and digital solutions across various industries.

Qualifications & Skills

• Excellent communication and interpersonal skills.
• Ability to handle multiple customer interactions efficiently.
• Strong problem-solving and solution presentation skills.
• Proficiency with CRM and contact center software is a plus.
• Results-driven with a focus on meeting performance metrics.
• Team-oriented with a positive attitude and adaptability.