Customer Experience Specialist (24/7 Support)

FIRST ONSITE, LLC; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

First Onsite, LLC seeks a dedicated Contact Center Agent to be the first point of contact for customers, resolving inquiries and delivering accurate solutions with care. You’ll practice active listening, timely responses, and precise data handling in a fast-paced, 24/7 environment, contributing to KPI attainment and ongoing process improvement.

You will manage inbound calls and emails, use CRM tools, document interactions, and support reporting and administrative tasks while upholding our

Qualifications

• Minimum of 1 year experience handling customer-related calls.
• Experience with CRM tools preferred.
• Basic knowledge of contact center software.
• High school diploma or equivalent.
• Bilingual strongly preferred.

Responsibilities

• Handle incoming calls and provide exceptional customer service in a fast-paced environment.
• Answer emails and SMS communications.
• Review, record, and organize data from multiple sources.
• Assist in preparing reports and administrative paperwork.
• Meet KPI goals set by management.
• Provide feedback to improve service.

Skills

Customer service experience

CRM software familiarity

Bilingual (English/Spanish) preferred

Education

High school diploma or equivalent

Tools

NICE

In Contact

Five9

8x8

Talk Desk

Job description

First Onsite, LLC seeks a dedicated Contact Center Agent to be the first point of contact for customers, resolving inquiries and delivering accurate solutions with care. You’ll practice active listening, timely responses, and precise data handling in a fast-paced, 24/7 environment, contributing to KPI attainment and ongoing process improvement.

You will manage inbound calls and emails, use CRM tools, document interactions, and support reporting and administrative tasks while upholding our