CX Customer Experience Specialist

Super Inspector; Denton (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

401(k) plan

Ongoing Training

Job summary

Super Inspector seeks a CX Customer Experience Specialist to deliver outstanding in-office support for clients. You will respond promptly, document thoroughly, and collaborate with internal teams to ensure first-class service.

You will engage customers with empathy, upsell relevant services, and close sales when appropriate. Strong communication and flexibility, including weekend/evening availability, are valued in this role.

Qualifications

• Customer-focused role requiring empathy and problem-solving.
• Strong verbal and written communication skills.
• Experience in call centers or customer service preferred.
• Familiarity with customer service software.

Responsibilities

• Promptly respond to inquiries by phone, email, or text using provided scripts.
• Deliver exceptional customer service with empathy and a positive approach.
• Document interactions thoroughly and follow up to resolve issues.
• Collaborate with team to brainstorm solutions and improve processes.
• Upsell additional services and close sales when appropriate.
• Listen actively to tailor solutions to each customer’s needs.

Skills

Customer service

Communication

Problem solving

Active listening

Upselling

Closing sales

Teamwork

Flexibility

Attention to detail

Technical proficiency

Education

High school diploma or equivalent

Tools

CRM software

Communication tools

Job description

Position Overview

As a CX Customer Experience Specialist, you'll be an essential part of our team, dedicated to delivering outstanding customer service to both internal and external clients. Your role involves effective communication, a positive attitude, empathy, and attention to detail, ensuring that we meet company goals by coordinating with various internal divisions.

This is NOT a remote position. This position is in office.

Key Responsibilities

• Prompt Response: Respond quickly to client inquiries via phone, email, or text using sales script provided to ensure timely assistance.


• Customer Service Excellence: Provide exceptional customer service by understanding and addressing customer needs with empathy and a positive approach.


• Empathy and Understanding: Handle customer interactions with patience and understanding, offering personalized solutions to meet their needs.


• Accurate Documentation: Keep detailed records of customer interactions and follow up as needed to ensure all issues are resolved.


• Continuous Improvement: Look for opportunities to improve your work and suggest enhancements to policies and procedures to better the client’s experience.


• Product and Service Knowledge: Develop a deep understanding of our products and services to effectively address customer concerns.


• Team Collaboration: Work closely with your team to brainstorm solutions and maintain a united front in addressing customer issues.


• Active Listening: Listen carefully to customers to provide solutions tailored to their specific needs.


• Upselling: Utilize your knowledge to inform customers about additional services that may benefit them.


• Closing Sales: Use your communication skills to close sales and handle objections to ensure customer satisfaction.

Required Qualifications

• Customer Focus: Dedicated to providing excellent customer experience, turning complaints into positive outcomes.


• Empathy: Demonstrate strong empathy and patience in understanding and addressing customer concerns.


• Problem-Solving: Apply analytical and critical-thinking skills to resolve complex situations effectively.


• Communication Skills: Exhibit strong verbal and written communication skills.


• Conflict Resolution: Capable of resolving conflicts positively and diplomatically.


• Attention to Detail: Maintain thorough and accurate documentation of customer interactions.


• Flexibility: Availability during weekends or evenings as needed to meet client demands.


• Teamwork: Collaborate effectively with team members to achieve shared goals.


• Experience: Previous experience in a call center or customer service role is preferred.


• Technical Proficiency: Comfortable using customer service software and communication tools.


• Education: High school diploma or equivalent required; additional certifications are a plus.

Benefits

• Competitive Pay: Starting pay of $20-$26 per hour plus bonus opportunities and an abundance of opportunity to grow within the company.


• Health & Wellness: Medical, dental, vision, and life insurance, with a health savings account (HSA).


• Retirement Plans: 401(k) plan to support your future financial security.


• Ongoing Training: Comprehensive training to help you develop and refine your skills.