In-Office Customer Support Specialist - Growth

Ameripolish; Lowell (AR); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Vacation

Holidays

Weekday schedule

Office environment

Job summary

Ameripolish in Lowell, AR is seeking a Customer Service and Support Specialist to be the first point of contact for customers, answering questions and processing orders. This full‑time, in‑office role emphasizes professional communication and a customer‑focused mindset.

You will handle inbound calls, email orders, and inquiries, supporting QA and collections while documenting interactions clearly in a fast‑paced team environment.

Qualifications

• 2–3 years of customer service or call center experience.
• Experience handling inbound calls preferred.
• Strong verbal and written communication skills.
• Comfortable multitasking in a fast‑paced environment.
• Basic computer and data entry skills.
• Dependable, professional, and customer‑focused mindset.

Responsibilities

• Answer inbound phone calls and assist customers with product questions and orders.
• Process customer orders received by phone and email.
• Respond to inbound emails accurately and in a timely manner.
• Assist with FedEx claims and related follow‑up.
• Support quality assurance processes and collections.
• Document customer interactions clearly and accurately.
• Provide a positive, professional customer experience.
• Take on additional responsibilities as the company grows.

Skills

Verbal communication

Written communication

Multitasking

Data entry

Dependable

Job description

Ameripolish in Lowell, AR is seeking a Customer Service and Support Specialist to be the first point of contact for customers, answering questions and processing orders. This full‑time, in‑office role emphasizes professional communication and a customer‑focused mindset.

You will handle inbound calls, email orders, and inquiries, supporting QA and collections while documenting interactions clearly in a fast‑paced team environment.