Customer Experience Specialist - Water Services

Hall's Culligan Water; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Full benefits

401k with company match

Career advancement

Upskilling

Culligan equipment at home

Job summary

Hall’s Culligan Water in Lowell, AR is seeking a Customer Service Representative to ensure a positive customer experience via phone, text, and email. You’ll resolve issues, provide accurate information, and document each interaction in our service software.

You’ll need strong communication, multitasking, and computer skills, with a goal of timely responses, teamwork, and upholding confidentiality in a busy dealership office environment.

Qualifications

• Experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations professionally.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Typing 40 wpm

Ten-key

Education

High School Diploma or GED

Tools

CRM software

Job description

Hall’s Culligan Water in Lowell, AR is seeking a Customer Service Representative to ensure a positive customer experience via phone, text, and email. You’ll resolve issues, provide accurate information, and document each interaction in our service software.

You’ll need strong communication, multitasking, and computer skills, with a goal of timely responses, teamwork, and upholding confidentiality in a busy dealership office environment.