Office Support Specialist — Customer Care & Admin

Air Comfort, Inc; Spencer (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Simple IRA

Paid time off

Referral bonuses

Company outings

Job summary

A. Arsenault & Sons, Inc. in Spencer, MA is hiring an Office Support Specialist to be the friendly, professional voice for our customers and keep day-to-day operations running smoothly.

You'll handle customer calls, perform administrative tasks, and assist with lead qualification and light sales-for-service during peak seasons, with training provided and a collaborative team environment.

Qualifications

• Strong verbal and written communication skills.
• Warm, professional approach with customers.
• Previous customer service, office support, administrative, or inside-sales experience.
• Strong attention to detail and follow-through.
• Comfort discussing additional services when they genuinely make sense for the customer.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.
• Willingness to ask questions, learn, and gradually take ownership of the role.

Responsibilities

• Administrative responsibilities to support day-to-day activities.
• Serve as primary point of contact for incoming customer calls.
• Answer questions, gather information, and provide professional, friendly service.
• Ask thoughtful qualifying questions to better understand customer needs.
• Identify opportunities for additional services such as aeration, overseeding, or grub protection.
• Create new customer leads and ensure accurate information is entered into the system.
• Document customer conversations and follow-up activity.
• Complete virtual property measurements using tools such as Google Earth, Street View and MassMapper (training provided).

Skills

Customer service

Communication

Organizational skills

Problem solving

Phone support

Excel

Attention to detail

Independent worker

Tools

Google Earth

Google Street View

MassMapper

Job description

A. Arsenault & Sons, Inc. in Spencer, MA is hiring an Office Support Specialist to be the friendly, professional voice for our customers and keep day-to-day operations running smoothly.

You'll handle customer calls, perform administrative tasks, and assist with lead qualification and light sales-for-service during peak seasons, with training provided and a collaborative team environment.