Customer Service and Support Specialist

Ameripolish; Lowell (AR); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Paid Vacation

Holidays

Weekday schedule

Office environment

Job summary

Ameripolish in Lowell, AR is seeking a Customer Service and Support Specialist to be the first point of contact for customers, answering questions and processing orders. This full‑time, in‑office role emphasizes professional communication and a customer‑focused mindset.

You will handle inbound calls, email orders, and inquiries, supporting QA and collections while documenting interactions clearly in a fast‑paced team environment.

Qualifications

• 2–3 years of customer service or call center experience.
• Experience handling inbound calls preferred.
• Strong verbal and written communication skills.
• Comfortable multitasking in a fast‑paced environment.
• Basic computer and data entry skills.
• Dependable, professional, and customer‑focused mindset.

Responsibilities

• Answer inbound phone calls and assist customers with product questions and orders.
• Process customer orders received by phone and email.
• Respond to inbound emails accurately and in a timely manner.
• Assist with FedEx claims and related follow‑up.
• Support quality assurance processes and collections.
• Document customer interactions clearly and accurately.
• Provide a positive, professional customer experience.
• Take on additional responsibilities as the company grows.

Skills

Verbal communication

Written communication

Multitasking

Data entry

Dependable

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Support Specialist

Full Time Lowell, AR, US

Salary Range: $18.00 To $22.00 Annually

Location: Lowell, AR
Job Type: Full-Time
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Work Setting: In-Office

About the Role

We are looking for a Customer Service Representative to join our growing team in Lowell, AR. In this role, you will be the first point of contact for our customers, helping answer product questions, process orders, and resolve concerns with professionalism and care. If you enjoy helping others, communicating clearly, and working in a fast‑paced team environment, we’d love to hear from you.

What You’ll Do

• Answer inbound phone calls and assist customers with product questions and orders
• Process customer orders received by phone and email
• Respond to inbound emails accurately and in a timely manner
• Assist with FedEx claims and related follow‑up
• Support quality assurance processes and collections
• Document customer interactions clearly and accurately
• Provide a positive, professional customer experience
• Take on additional responsibilities as the company grows

What We’re Looking For

• 2–3 years of customer service or call center experience
• Experience handling inbound calls preferred
• Strong verbal and written communication skills
• Comfortable multitasking in a fast‑paced environment
• Basic computer and data entry skills
• Dependable, professional, and customer‑focused mindset

What We Offer

• Competitive benefits package includes:
• 401(k)
• Health Insurance
• Vision Insurance
• Paid Vacation and Holidays
• Consistent weekday schedule (no nights or weekends)
• Stable, office work environment
• Opportunity to grow with a developing company

Work Location

This position is in person at our Lowell, AR location.