Customer Support Specialist — Growth & Solutions

ALCIDEWORKS LLC; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

ALCIDEWORKS LLC is seeking a Customer Service Representative to engage with customers, identify needs, process requests, escalate complaints, and deliver solutions that ensure a positive service experience with our company. The ideal candidate is friendly, computer savvy, and able to stay calm under pressure.

The role focuses on handling inbound calls and emails, following scripts when appropriate, and maintaining accurate records of customer interactions while meeting team targets.

Qualifications

• High school diploma or GED required.
• Previous experience in a Customer Service Representative role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize and manage time.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer's call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics and adjust as needed for detailed and unique requests.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service skills

Communication

Active listening

Time management

Education

High school diploma or GED

Tools

CRM software

Job description

ALCIDEWORKS LLC is seeking a Customer Service Representative to engage with customers, identify needs, process requests, escalate complaints, and deliver solutions that ensure a positive service experience with our company. The ideal candidate is friendly, computer savvy, and able to stay calm under pressure.

The role focuses on handling inbound calls and emails, following scripts when appropriate, and maintaining accurate records of customer interactions while meeting team targets.