Customer Experience Specialist — Growth & Scheduling

OPENROAD ALLARD COLLISION LLC; Phoenix (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Class facility

OEM Certified facility

Career growth opportunities

Job summary

OPEN ROAD COLLISION group DBA Allard Collision is seeking a professional Customer Service Representative to join our office team in Phoenix. You will be the first point of contact for customers, manage front desk duties, schedule appointments, process payments, and support daily administrative tasks to ensure a smooth repair experience.

We value organization, a personable demeanor, and the ability to thrive in a fast-paced, customer-focused environment while upholding our commitment to safety,

Qualifications

• Previous front desk or receptionist experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office and office software systems.
• Ability to multitask in a fast-paced environment.
• Customer service mindset with attention to detail.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist customers in a professional and courteous manner.
• Answer incoming phone calls, direct calls, take messages, and respond to emails.
• Schedule appointments and coordinate with service advisors.
• Facilitate rental car shuttle pickups and drop-offs.
• Process payments (check and credit card) and issue receipts.
• Maintain cleanliness of the front office and customer waiting areas.
• Provide backup support to accounting (billing, invoicing, A/R, A/P).
• Manage incoming/outgoing mail and deliveries.
• Communicate effectively with customers, staff, and external partners.
• Maintain inventory and order office supplies as needed.
• Assist with internal messaging and run errands when required.
• Utilize multiple software systems for scheduling, communication, and administrative tasks.
• Support a collaborative team environment focused on customer satisfaction and quality repairs.

Skills

Front desk experience

Communication skills

Microsoft Office

Multitasking

Customer service mindset

High school diploma

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

OPEN ROAD COLLISION group DBA Allard Collision is seeking a professional Customer Service Representative to join our office team in Phoenix. You will be the first point of contact for customers, manage front desk duties, schedule appointments, process payments, and support daily administrative tasks to ensure a smooth repair experience.

We value organization, a personable demeanor, and the ability to thrive in a fast-paced, customer-focused environment while upholding our commitment to safety,