Mail Center Support Representative

iPostal1; Village of Suffern (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

iPostal1 is seeking a Mail Center Support Representative to join our dynamic team in Montebello, New York. This in-office role involves supporting mail center owners via phone, chat, and email, fostering a positive and solution-oriented environment.

The ideal candidate will have strong active listening skills and communicate effectively to resolve service concerns. A results-driven mindset and excellent communication skills are crucial. Join us and contribute to our growth in the digital mailbox industry!

Qualifications

• Strong active listening skills are essential.
• Ability to manage a busy workload effectively.
• Excellent verbal and written communication skills are required.

Responsibilities

• Answer inbound calls from mail center owners promptly.
• Provide guidance and build relationships with a positive tone.
• Document all interactions and escalate issues as needed.

Skills

Active listening

Organizational skills

Detail-oriented

Communication skills

Job description

We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting‑edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, New York location.

We are currently seeking a Mail Center Support Representative to join our growing team. This role is part of our Mail Center Relations team and is ideal for someone who is comfortable supporting business owners via phone, chat, and email. The right candidate will be an excellent verbal and written communicator, quick‑thinking, and bring a positive, team‑oriented attitude. If you’re interested in working in a dynamic, fast‑paced, and collaborative environment, this may be the opportunity for you.

Please note this is an in‑office role. Remote work is not available. There will be a two‑week, paid training which starts on Day 1.

Responsibilities

• Answer inbound calls from mail center owners in a prompt and professional manner
• Provide guidance in a positive, conversational, and solution‑oriented tone to foster strong relationships
• Build trust and sustainable partnerships through open and effective communication
• Resolve service concerns by identifying the issue, explaining the best solution per iPostal1 policies, and ensuring timely resolution
• Document all interactions with mail centers and elevate issues to the department manager as needed
• Follow all communication procedures, guidelines, and internal policies

Requirements

• Strong active listening skills
• Ability to organize and manage a busy workload
• Quick learner of internal systems and processes
• Inquisitive and detail‑oriented
• Results‑driven mindset
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a service‑oriented or business support role preferred

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.