In-Office Customer Service & Dispatch Specialist (Temp)

Vortex Colorado, LLC; Houston (TX); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Hourly wage based on experience

Positive work environment

Job summary

Vortex Doors in Houston, TX is seeking a Temporary Customer Service Representative to be the first point of contact for customers. You will handle calls and emails, resolve inquiries, and coordinate service scheduling to ensure a positive experience.

Ideal candidates have 1–3 years of customer service or administrative experience, strong communication skills, and proficiency with CRM and MS Office. Office-based role with standard business hours.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Able to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Team player; able to handle high-stress situations professionally.
• Proficient with customer service software, CRM, and MS Office.

Responsibilities

• Interact with customers by phone and email in a professional, courteous manner.
• Identify needs, provide information, offer service assistance, and schedule work.
• Maintain accurate records of interactions and resolutions in the CRM.
• Dispatch vehicles and personnel to meet requests, considering location and urgency.
• Develop product knowledge to convey accurate information to customers.

Skills

Customer service

Phone support

Email communication

Documentation

CRM software

Microsoft Office

Problem solving

Teamwork

Data entry

Education

High school diploma

AA/BA preferred

Tools

CRM software

Microsoft Office

Scheduling software

Job description

Vortex Doors in Houston, TX is seeking a Temporary Customer Service Representative to be the first point of contact for customers. You will handle calls and emails, resolve inquiries, and coordinate service scheduling to ensure a positive experience.

Ideal candidates have 1–3 years of customer service or administrative experience, strong communication skills, and proficiency with CRM and MS Office. Office-based role with standard business hours.