Temporary Customer Service Representative - S. Houston

Vortex Colorado, LLC; Houston (TX); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Hourly wage based on experience

Positive work environment

Job summary

Vortex Doors in Houston, TX is seeking a Temporary Customer Service Representative to be the first point of contact for customers. You will handle calls and emails, resolve inquiries, and coordinate service scheduling to ensure a positive experience.

Ideal candidates have 1–3 years of customer service or administrative experience, strong communication skills, and proficiency with CRM and MS Office. Office-based role with standard business hours.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Able to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Team player; able to handle high-stress situations professionally.
• Proficient with customer service software, CRM, and MS Office.

Responsibilities

• Interact with customers by phone and email in a professional, courteous manner.
• Identify needs, provide information, offer service assistance, and schedule work.
• Maintain accurate records of interactions and resolutions in the CRM.
• Dispatch vehicles and personnel to meet requests, considering location and urgency.
• Develop product knowledge to convey accurate information to customers.

Skills

Customer service

Phone support

Email communication

Documentation

CRM software

Microsoft Office

Problem solving

Teamwork

Data entry

Education

High school diploma

AA/BA preferred

Tools

CRM software

Microsoft Office

Scheduling software

Job description

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as a Temporary Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Positive Work Environment

• Work Environment
• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer‑centric mindset.
• Ability to work effectively in a team and handle high‑stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.