In-Office Customer Success & Orders Specialist

TRAK Group; Forest Park (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

TRAK Group is seeking a dedicated Customer Service Representative in Forest Park, Ohio. The role focuses on managing daily customer interactions, reviewing contracts, entering and acknowledging orders in the ERP system, and ensuring a seamless customer experience.

The ideal candidate will have strong verbal and written communication skills, at least five years in customer service, and familiarity with ERP systems (Epicor a plus).

Qualifications

• Strong verbal and written communication skills.
• Experience with ERP systems required; Epicor experience is a plus.
• Ideal candidates have at least five years of customer service or related experience.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Serve as a primary contact for customers and maintain strong client relationships.
• Review contracts and accurately enter sales and purchase orders into the ERP system.
• Send order acknowledgments and ensure clear communication of order details.
• Collaborate with production teams to support timely order processing and delivery.
• Coordinate with sales to align on customer needs and account updates.
• Maintain regular contact with key accounts through weekly or bi-weekly meetings.
• Address customer inquiries and complaints professionally to uphold satisfaction.

Skills

Verbal communication

Written communication

ERP systems

Epicor experience

Customer service

Tools

Epicor ERP

Job description

TRAK Group is seeking a dedicated Customer Service Representative in Forest Park, Ohio. The role focuses on managing daily customer interactions, reviewing contracts, entering and acknowledging orders in the ERP system, and ensuring a seamless customer experience.

The ideal candidate will have strong verbal and written communication skills, at least five years in customer service, and familiarity with ERP systems (Epicor a plus).