Resident Stability & Compliance Specialist

TRAK Group; Cincinnati (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

TRAK Group in Cincinnati, OH seeks a Resident Stability & Compliance Coordinator for a contract role in a shared services setting. This in-office position focuses on assisting residents with delinquent accounts, coordinating repayment plans, and working closely with Property Management to improve rent collection while promoting housing stability.

Ideal candidates are organized, compassionate, and detail-oriented, with strong communication and problem‑solving skills.

Qualifications

• High school diploma or equivalent
• Proficiency in Microsoft Word and Excel
• Strong computer skills and record-keeping
• Excellent written and verbal communication
• Interpersonal skills and handling sensitive conversations
• Ability to manage multiple assignments and meet deadlines
• Strong organizational skills and detail-orientation
• Ability to maintain confidentiality
• Ability to work independently with Property Management teams
• Willingness to complete required background checks and screenings

Responsibilities

• Identify residents with delinquent accounts without active repayment agreements.
• Follow up with residents regarding outstanding balances.
• Communicate with residents via phone, email, mail, and in person.
• Develop payment solutions with residents facing barriers.
• Assist with rent adjustments, hardship reviews, and repayment plans.
• Coordinate with rental assistance programs and community resources.
• Monitor delinquency trends with Property Managers.
• Support early-intervention strategies to reduce balances.
• Coordinate eviction referrals per procedures.
• Prepare delinquency reports and maintain records.
• Attend regular meetings with Property Managers to review outcomes.
• Ensure confidentiality and compliance with regulations.

Skills

Written and verbal communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Independent working

Education

High school diploma or equivalent

Associate's or bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

TRAK Group in Cincinnati, OH seeks a Resident Stability & Compliance Coordinator for a contract role in a shared services setting. This in-office position focuses on assisting residents with delinquent accounts, coordinating repayment plans, and working closely with Property Management to improve rent collection while promoting housing stability.

Ideal candidates are organized, compassionate, and detail-oriented, with strong communication and problem‑solving skills.