Account Representative

TRAK Group; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

TRAK Group in Cincinnati, OH is seeking an Account Representative to develop customer relationships, manage accounts, and drive sales growth across aerospace, medical, defense, and industrial manufacturing sectors.

This role blends consultative selling with responsive service; you will prepare quotes, follow up on opportunities, and collaborate with internal teams to ensure accurate orders and timely delivery.

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Ability to prepare quotes, follow up with customers, and negotiate sales opportunities.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new software and sales platforms.
• Comfortable communicating through phone, email, live chat, and e-commerce systems.
• Excellent organizational and time management skills.
• Ability to prioritize tasks and work independently.
• Strong attention to detail and accuracy.
• Analytical thinking and problem-solving abilities.
• Sound judgment and ability to make informed decisions.
• Ability to remain organized and flexible in a fast-paced environment.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Enthusiasm for sales, customer relationships, and professional growth.

Responsibilities

• Develop, manage, and grow customer accounts through proactive communication and relationship building.
• Prepare and deliver customer quotes for specialty metal products.
• Follow up on outstanding quotes to identify opportunities and secure orders.
• Utilize negotiation and relationship-building skills to convert sales opportunities into business.
• Gather and communicate customer feedback, market trends, and competitive information.
• Identify opportunities to strengthen customer relationships and increase account activity.
• Support sales initiatives through multiple communication channels, including phone, email, website inquiries, live chat, and e-commerce platforms.
• Respond promptly and professionally to customer inquiries, requests, and concerns.
• Process customer orders accurately and efficiently.
• Provide order status updates and communicate delivery information.
• Assist customers with product availability, pricing, and order-related questions.
• Ensure accurate documentation and communication throughout the sales process.
• Deliver a positive customer experience through timely follow-up and problem resolution.
• Build strong working relationships with internal departments, including: Field Sales, Internet Sales, Sales Support, Credit, Scheduling, Operations, Metallurgical Services, Quality Assurance.
• Coordinate with internal teams to resolve customer issues and fulfill order requirements.
• Communicate customer needs and market information to support business decisions.
• Maintain organization and flexibility while managing multiple priorities and customer requests.

Skills

Customer service

Communication

Relationship building

Sales quoting

Negotiation

Organizational skills

Time management

Attention to detail

Problem solving

Independent work

Tools

CRM software

Sales platforms

Job description

Account Representative

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team. Website Summary Trak group is partnering with a leading specialty metals supplier seeking a motivated and customer-focused Account Representative to develop customer relationships, manage accounts, and drive sales growth. This position combines consultative selling, customer service, and account management while supporting customers across industries including Aerospace, Medical, Defense, and Industrial Manufacturing. The ideal candidate is a strong communicator with excellent organizational skills, a proactive sales mindset, and the ability to manage multiple customer requests in a fast-paced environment. This opportunity is well-suited for someone who enjoys building relationships, negotiating sales opportunities, and collaborating with internal teams to deliver exceptional customer service.

Responsibilities

• Develop, manage, and grow customer accounts through proactive communication and relationship building.
• Prepare and deliver customer quotes for specialty metal products.
• Follow up on outstanding quotes to identify opportunities and secure orders.
• Utilize negotiation and relationship-building skills to convert sales opportunities into business.
• Gather and communicate customer feedback, market trends, and competitive information.
• Identify opportunities to strengthen customer relationships and increase account activity.
• Support sales initiatives through multiple communication channels, including phone, email, website inquiries, live chat, and e-commerce platforms.

Customer Service & Order Management

• Respond promptly and professionally to customer inquiries, requests, and concerns.
• Process customer orders accurately and efficiently.
• Provide order status updates and communicate delivery information.
• Assist customers with product availability, pricing, and order-related questions.
• Ensure accurate documentation and communication throughout the sales process.
• Deliver a positive customer experience through timely follow-up and problem resolution.

Cross-Functional Collaboration

• Build strong working relationships with internal departments, including: Field Sales, Internet Sales, Sales Support, Credit, Scheduling, Operations, Metallurgical Services, Quality Assurance.
• Coordinate with internal teams to resolve customer issues and fulfill order requirements.
• Communicate customer needs and market information to support business decisions.
• Maintain organization and flexibility while managing multiple priorities and customer requests.

Must-Haves

• Strong customer service, communication, and relationship-building skills.
• Ability to prepare quotes, follow up with customers, and negotiate sales opportunities.
• Excellent written and verbal communication skills.
• Strong computer skills and ability to learn new software and sales platforms.
• Comfortable communicating through phone, email, live chat, and e-commerce systems.
• Excellent organizational and time management skills.
• Ability to prioritize tasks and work independently.
• Strong attention to detail and accuracy.
• Analytical thinking and problem-solving abilities.
• Sound judgment and ability to make informed decisions.
• Ability to remain organized and flexible in a fast-paced environment.
• Positive attitude, strong work ethic, and team-oriented mindset.
• Enthusiasm for sales, customer relationships, and professional growth.
• Ability to work at a computer for extended periods.

Preferred

• Previous experience in inside sales, account management, or customer service.
• Experience preparing customer quotes and negotiating orders.
• Background in industrial distribution, metals, manufacturing, or related industries.
• Familiarity with stainless steel, nickel alloys, titanium, or specialty metal products.
• Experience using e-commerce platforms, CRM systems, or sales order management software.
• Experience collaborating with operations, scheduling, quality, and technical support teams.
• Demonstrated ability to build long-term customer relationships and identify new sales opportunities.