Customer Experience Specialist — Orders & Logistics Support

Midmark Corporation; Versailles (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Midmark Corporation in Versailles, OH is seeking a Customer Experience Representative to serve as the first point of contact for customers by processing orders and coordinating requests accurately and timely.

You will support satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures, using ERP/CRM systems and collaborating with logistics teams to ensure on-time delivery.

Qualifications

• High school diploma or equivalent.
• 0–2 years of relevant customer service or order processing experience is preferred.
• Strong communication and organizational skills are essential.
• Basic proficiency with ERP/CRM systems and MS Office tools.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or other channels.
• Process customer orders accurately and timely in ERP and CRM systems.
• Coordinate with internal teams to support customer needs and order fulfillment.
• Obtain freight quotes and coordinate delivery with logistics department.
• Maintain data accuracy in ERP/CRM systems and documentation.

Skills

Communication skills

Organizational skills

Oracle

Microsoft Office

CRM systems

Product/Process knowledge

Independent work

Logistics fundamentals

Education

High school diploma or equivalent

Tools

Oracle

Microsoft Office

CRM systems

Job description

Midmark Corporation in Versailles, OH is seeking a Customer Experience Representative to serve as the first point of contact for customers by processing orders and coordinating requests accurately and timely.

You will support satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures, using ERP/CRM systems and collaborating with logistics teams to ensure on-time delivery.