Customer Service Representative

TRAK Group; Forest Park (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

TRAK Group is seeking a dedicated Customer Service Representative in Forest Park, Ohio. The role focuses on managing daily customer interactions, reviewing contracts, entering and acknowledging orders in the ERP system, and ensuring a seamless customer experience.

The ideal candidate will have strong verbal and written communication skills, at least five years in customer service, and familiarity with ERP systems (Epicor a plus).

Qualifications

• Strong verbal and written communication skills.
• Experience with ERP systems required; Epicor experience is a plus.
• Ideal candidates have at least five years of customer service or related experience.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Serve as a primary contact for customers and maintain strong client relationships.
• Review contracts and accurately enter sales and purchase orders into the ERP system.
• Send order acknowledgments and ensure clear communication of order details.
• Collaborate with production teams to support timely order processing and delivery.
• Coordinate with sales to align on customer needs and account updates.
• Maintain regular contact with key accounts through weekly or bi-weekly meetings.
• Address customer inquiries and complaints professionally to uphold satisfaction.

Skills

Verbal communication

Written communication

ERP systems

Epicor experience

Customer service

Tools

Epicor ERP

Job description

Customer Service Representative

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Forest Park, Ohio that’s expanding its Shared Services team.

Position Overview:

We are seeking a dedicated and detail-oriented Customer Service Representative. This role is responsible for managing daily customer interactions, reviewing contracts, entering and acknowledging orders, and ensuring a seamless customer experience. The ideal candidate will possess strong communication skills, critical thinking abilities, and excellent time management.

This position also involves close collaboration with the sales team to support customer needs and business growth, as well as conducting regular check-in calls with key accounts to maintain strong relationships and ensure satisfaction.

Key Responsibilities:

• Serves as a primary point of contact for customers, providing timely, professional support and maintaining strong client relationships.
• Reviews customer contracts and accurately enters sales and purchase orders into the ERP system.
• Sends order acknowledgments and ensures all order details are communicated clearly and correctly.
• Partners closely with production teams to support timely order processing and delivery.
• Collaborates with sales teams to align on customer needs, account updates, and order status communication.
• Maintains regular communication with key accounts through weekly or bi-weekly touchpoints to strengthen partnerships and provide updates.
• Uses strong listening, critical thinking, and problem-solving skills to resolve customer concerns effectively.
• Manages multiple priorities in a fast-paced environment while meeting internal and customer deadlines.
• Responds to customer inquiries and complaints with professionalism and a customer-focused approach.

Requirements:

• Strong verbal and written communication skills required.
• Experience working with ERP systems required;Epicor experience is a plus.
• Ideal candidates bring strong multitasking abilities, sound judgment, and at least five years of customer service or related experience.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity. #SHARED