In-Office Customer Service & Operations Specialist

Intelli-Tec Security Services; Syosset (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

PTO

Job summary

Intelli-Tec Security Services in Syosset, NY is seeking a Customer Service Representative to be the voice of the company, handling customer inquiries by phone and email and coordinating with onsite managers and technicians to ensure smooth operations.

You will gain in-depth knowledge of company products and programs, provide timely solutions, maintain accurate records, and contribute to exceptional service standards. This role is in-office with regular business hours.

Qualifications

• 2-year Associate’s Degree required.
• Detail-oriented with ability to stay focused on tasks.
• Proficient in Microsoft Office Suite.
• Full professional working proficiency in English.
• Excellent written and verbal communication skills.
• Valid driver's license with clean driving record.

Responsibilities

• Receive and respond to customer inquiries by phone and email.
• Schedule service appointments based on priority, availability, and location.
• Maintain real-time updates on service tickets and communicate delays to the Service Manager.
• Keep accurate records of requests, tasks and technician assignments.
• Coordinate with onsite managers and technicians to communicate progress.
• Follow up to ensure completed projects meet standards.
• Provide administrative support to technicians as needed.

Skills

Attention to detail

Communication skills

English proficiency

Driver license

Microsoft Office proficiency

Education

Associate’s Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Intelli-Tec Security Services in Syosset, NY is seeking a Customer Service Representative to be the voice of the company, handling customer inquiries by phone and email and coordinating with onsite managers and technicians to ensure smooth operations.

You will gain in-depth knowledge of company products and programs, provide timely solutions, maintain accurate records, and contribute to exceptional service standards. This role is in-office with regular business hours.