Customer Service Representative

Rapid Response Monitoring; Syosset (NY); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k, PTO

Job summary

Intelli-Tec Security Services in Syosset, NY, seeks a Customer Service Representative to be the first contact for customers by phone and email, coordinating with onsite managers and technicians to ensure smooth operations.

The role requires a 2-year associate’s degree, strong communication skills, and proficiency in Microsoft Office. A valid driver’s license is required for this in-office position.

Qualifications

• 2-year associate’s degree required.
• Detail-oriented with focus on tasks.
• Proficient in Microsoft Office Suite.
• Strong English communication, written and spoken.
• Valid driver's license and clean driving record.

Responsibilities

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
• Efficiently schedule service appointments based on priority, availability and location
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks

Skills

Attention to detail

Excellent communication

English proficiency

Valid driver license

Education

2-year Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Location

This position is 100% in-office and reports to our facility on site in Syosset, NY.

Job Summary

As a Customer Service Representative, you represent Intelli-Tec Security Services by being the voice over the phone to provide solutions and ensure that customers feel their needs have been met. You will be responsible for serving as a first point of contact for all internal and external customers’ inquiries and collaborate with both onsite facility managers and technicians to ensure smooth operations. To guarantee excellent customer service it is important to have gain in-depth knowledge of company products and programs as well as communicating effectively internally and externally.

Salary Range

$20.00 per hour - $24.00 per hour

Hours

Monday – Friday, 08:00am – 05:00pm

Responsibilities

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
• Efficiently schedule service appointments based on priority, availability and location
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks

Basic Qualifications

• 2-year Associate’s Degree
• Attention to detail with an ability to stay focused on assigned tasks
• Proficient in Microsoft Office Suite
• Full professional working proficiency in the English language
• Excellent communication skills both written and verbal
• Valid Driver License and clean driving record

Preferred Qualifications

• 1+ years of experience in a professional support role or equivalent military experience
• Bachelor’s Degree

What awaits you at Intelli-Tec Security:

• Benefits that include Medical, Dental, Vision, 401k, and PTO

Employer’s Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.