Customer Care Specialist – In-Office Brooklyn | PTO Benefits

Tgi Main Company; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

TGI Office Automation in Brooklyn, NY is seeking a Customer Care Representative to deliver a consistent, elevated service experience and perform related administrative tasks. You will handle calls, process service and supply orders, and assist customers with registration on our site.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced team environment. Full-time, in-office hours with a focus on accuracy and customer satisfaction.

Qualifications

• HS Degree or above.
• At least two years of related experience in a customer service focused position such as a call center, helpdesk or telesales with strong phone presence.
• Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus).
• Proficient with MS Office programs.
• Ability to multi-task, set priorities and manage time effectively.
• Industry experience is preferred but not required.

Responsibilities

• Field incoming calls to place service calls or supply orders and check order status.
• Provide brief, professional, and consistent customer communications.
• Place customer service and supply orders in IMS / e-Automate system.
• Ensure data integrity when placing orders, including confirming customer information.
• Ensure correct number of supplies are shipped to customers.
• Identify customers' needs, clarify information, research issues and provide solutions.
• Performs other duties as required.

Skills

Customer service

Phone communication

Written communication

Time management

Teamwork

Attendance/Punctuality

Education

HS Diploma or equivalent

Tools

e-Automate

e-Views

MS Office

Job description

TGI Office Automation in Brooklyn, NY is seeking a Customer Care Representative to deliver a consistent, elevated service experience and perform related administrative tasks. You will handle calls, process service and supply orders, and assist customers with registration on our site.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced team environment. Full-time, in-office hours with a focus on accuracy and customer satisfaction.