On-Site Customer Support & Service Coordinator

Rapid Response Monitoring; Syosset (NY); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k, PTO

Job summary

Intelli-Tec Security Services in Syosset, NY, seeks a Customer Service Representative to be the first contact for customers by phone and email, coordinating with onsite managers and technicians to ensure smooth operations.

The role requires a 2-year associate’s degree, strong communication skills, and proficiency in Microsoft Office. A valid driver’s license is required for this in-office position.

Qualifications

• 2-year associate’s degree required.
• Detail-oriented with focus on tasks.
• Proficient in Microsoft Office Suite.
• Strong English communication, written and spoken.
• Valid driver's license and clean driving record.

Responsibilities

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
• Efficiently schedule service appointments based on priority, availability and location
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks

Skills

Attention to detail

Excellent communication

English proficiency

Valid driver license

Education

2-year Associate’s Degree

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Intelli-Tec Security Services in Syosset, NY, seeks a Customer Service Representative to be the first contact for customers by phone and email, coordinating with onsite managers and technicians to ensure smooth operations.

The role requires a 2-year associate’s degree, strong communication skills, and proficiency in Microsoft Office. A valid driver’s license is required for this in-office position.