Customer Service Specialist — Scheduling & Admin (In-Office)

Lint-x Inc; Town of Patterson (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays (after 6 months)

Benefits

Job summary

Lint-X in Patterson, NY is seeking a dedicated Customer Service Representative for a full-time, in-office role. You will handle high-volume inbound and outbound calls, schedule with field techs, and maintain accurate records using spreadsheets and office software.

The ideal candidate has 3+ years of experience, excellent communication, and strong multitasking skills in a fast-paced environment. We offer PTO, paid holidays after 6 months, and a supportive team focused on safety and service.

Qualifications

• Minimum 3 years of experience handling high-volume inbound and outbound calls.
• Proficient with spreadsheets and word processing software.
• Ability to multitask across multiple systems while staying accurate.
• Excellent communication and interpersonal skills.
• Professional demeanor under pressure and detail-oriented.
• Adaptable to changing priorities in a fast-paced environment.
• Team-oriented with openness to feedback and coaching.

Responsibilities

• Manage high-volume inbound and outbound calls with professionalism and efficiency.
• Respond promptly to new customer inquiries and leads.
• Schedule appointments and coordinate with field technicians.
• Maintain accurate customer records using spreadsheets and office software.
• Complete daily, weekly, and monthly reporting tasks with accuracy and attention to detail.
• Monitor and respond to customer inquiries via phone, email, and other communication channels.
• Educate customers on the importance of dryer vent cleaning services.
• Assist with administrative projects and operational support as needed.
• Deliver exceptional customer service that builds trust and loyalty.

Skills

High-volume calls

Excel

Multitasking

Communication

Detail-oriented

Organizational skills

Team player

Tools

Microsoft Excel

Office suite

Job description

Lint-X in Patterson, NY is seeking a dedicated Customer Service Representative for a full-time, in-office role. You will handle high-volume inbound and outbound calls, schedule with field techs, and maintain accurate records using spreadsheets and office software.

The ideal candidate has 3+ years of experience, excellent communication, and strong multitasking skills in a fast-paced environment. We offer PTO, paid holidays after 6 months, and a supportive team focused on safety and service.