In-Office Customer Service & Claims Support

Ascot Group; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid holidays and PTO

401k

Job summary

Ascot Group is seeking a Customer Service Assistant to support our customer service phone line and perform essential administrative duties in the office. You will locate claim information in Ascot programs and direct callers to the proper adjuster or department.

The role also involves sorting mail, handling checks, and assisting the mailroom to maintain smooth daily operations. Responsibilities include triaging calls, routing to the correct party, and collaborating with the office manager.

Qualifications

• 1–3 years of related work experience required or preferred.
• Associates Degree preferred; High School Diploma required.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Answer the Worker’s Compensation Customer Service number and triage calls.
• Look up claim numbers and adjusters in Ascot programs and route calls accordingly.
• Sort Worker’s Compensation mail and assign to the correct adjuster.
• Support office manager and mailroom as needed.
• Sort incoming Worker’s Compensation checks for processing.
• Demonstrate The Ascot Way in daily interactions with colleagues.

Skills

Customer service

Team player

Time management

Attention to detail

Communication skills

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft Office

Job description

Ascot Group is seeking a Customer Service Assistant to support our customer service phone line and perform essential administrative duties in the office. You will locate claim information in Ascot programs and direct callers to the proper adjuster or department.

The role also involves sorting mail, handling checks, and assisting the mailroom to maintain smooth daily operations. Responsibilities include triaging calls, routing to the correct party, and collaborating with the office manager.