Claim Assistant

Modis; O’Fallon (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Modis is hiring for a claims processing position in O’Fallon, Missouri. The role involves verifying loss information, managing file updates, and providing exceptional customer service to agents and clients.

The ideal candidate has at least 2 years of claims processing experience and strong organizational skills, alongside proficiency in Microsoft applications. This position offers a chance to develop in a team-oriented environment.

Qualifications

• 2 years previous claims processing experience.
• Ability to work independently with limited supervision.
• Strong organizational skills and multitasking ability.

Responsibilities

• Verify accuracy of new loss information and register it.
• Perform file updates as directed by supervisors.
• Provide customer service to various stakeholders.

Skills

Claims processing experience

Customer service skills

Team collaboration

Written and verbal communication

Organizational skills

Microsoft Excel proficiency

Education

GED or High School diploma or 2+ years college

Job description

Duties

• Receive new losses and verify accuracy of information via coverage.
• Register new loss information on system.
• Perform all file updates on system as directed by claim reps/team leader.
• Register loss payments on system.
• Provide customer service to agents, insureds, clients and other customers.
• Process authorized payments.
• Input data entry correspondence into system, diaries information for claims reps and/or team leader, and prepares form letters.
• Typing, photocopying, indexing and filing.

Reports to an Operations Supervisor or to Claims Team Leader.

Qualifications

• 2 years previous claims processing experience.
• Strong customer service background.
• Ability to operate and contribute positively in a team-based environment.
• Good written and oral communication skills including effective telephone skills.
• Ability to work independently under limited supervision.
• Superior organizational skills and the ability to effectively manage multiple priorities.
• Demonstrated initiative as evidenced by the ability to self-manage, organize and prioritize work.
• Strong working knowledge of various Microsoft applications such as Excel (Pivot Tables and Formulas, helpful), Word and Outlook (email management and potentially multiple calendars).
• Committed to high standards of behavior and performance.
• GED or High School or 2+ years college preferred.

EEO Statement

All your information will be kept confidential according to EEO guidelines.