Claims Support Specialist

Greater New York Insurance Companies; New York (NY); On-site; USD 32,000 - 66,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

Greater New York Insurance Companies is seeking an administrative assistant to support the Claims Department in daily tasks such as answering phones, filing, and scanning documents. The role requires handling mail, invoices, and standard office software usage.

The candidate will work with ImageRight and WINS, perform FNOL setup, HIPAA authorizations via the MCS portal, and assist with special projects as needed. Strong communication and teamwork are essential.

Qualifications

• High School diploma or equivalent required.
• 1-2 years administrative experience preferred.
• Knowledge of Microsoft Office 365 required.
• Experience with ImageRight and WINS a plus.

Responsibilities

• Answer phones, route calls and take messages.
• Prepare and mail correspondence (overnight, regular, and certified).
• Use ImageRight, WINS and Microsoft applications (Outlook, Word & Excel).
• Process and review invoices.
• Open, prep, sort, and scan mail into ImageRight.
• FNOL claim setup and related workflow process including confirming coverage, new incident / claim setup, ISO claim entry, lawsuit setup, sending broker acknowledgements, and assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImageRight file.
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY's files with third parties via OneDrive
• Set Up Independent Medical Exams
• Back up main switchboard as needed.
• Participates in special projects and performs additional duties as required.

Skills

Communication

Customer service

Teamwork

Prioritization

Creative thinking

Education

High School diploma or equivalent

Tools

ImageRight

WINS

Microsoft Office 365

OneDrive

MCS portal

Job description

Greater New York Insurance Companies is seeking an administrative assistant to support the Claims Department in daily tasks such as answering phones, filing, and scanning documents. The role requires handling mail, invoices, and standard office software usage.

The candidate will work with ImageRight and WINS, perform FNOL setup, HIPAA authorizations via the MCS portal, and assist with special projects as needed. Strong communication and teamwork are essential.