Claims Support & Efficiency Specialist

Aspire General Insurance Company; United States; Hybrid; USD 40,000 - 55,000; Full time

Job summary

Aspire General Insurance Company is seeking a Claims Support Operations professional to back our claims call center, handling administrative, operational, and customer support tasks. You will assist with FNOL processing, data entry, and claim setup while ensuring accurate documentation and timely communication.

Your role will involve coordinating with adjusters, vendors, and internal teams, maintaining files, and supporting SLA-driven workflows in a fast-paced environment.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• 1–3 years of experience in insurance, claims, or call center environment.
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist with FNOL processing and claim setup.
• Verify policy information and ensure accurate data entry into claims systems.
• Manage claim documentation, including uploading, indexing, and organizing files.
• Process incoming correspondence (email, fax, mail) and route appropriately.
• Prepare standard letters, forms, and claim-related communications.
• Maintain accurate and up-to-date claim records.
• Assist in gathering required documentation for claim investigations (Vehicle Registration Reports, Police Reports and ISO Reports).
• Communicate with internal departments and vendors to obtain or relay information.
• Handle inbound and outbound calls on behalf of adjusters when appropriate.
• Schedule inspections, appraisals, and vendor appointments.
• Follow up on outstanding documentation (police reports, medical records, etc.).
• Provide status updates to customers, agents, and third parties.
• Serve as a point of contact for basic claim inquiries.
• Deliver timely and professional communication aligned with service standards.
• Escalate complex or sensitive issues to adjusters or leadership.
• Support workload balancing and queue management.
• Monitor task queues and ensure SLAs are met.
• Identify process improvement opportunities and elevate trends.
• Ensure adherence to regulatory requirements and company policies.
• Maintain confidentiality and data security standards.
• Participate in quality assurance programs and coaching sessions.

Skills

Data entry

Organizational skills

Verbal communication

Written communication

Multitasking

Education

Associate or Bachelor’s preferred

Tools

CMS

Snapsheet

ISO

Zendesk

Job description

Aspire General Insurance Company is seeking a Claims Support Operations professional to back our claims call center, handling administrative, operational, and customer support tasks. You will assist with FNOL processing, data entry, and claim setup while ensuring accurate documentation and timely communication.

Your role will involve coordinating with adjusters, vendors, and internal teams, maintaining files, and supporting SLA-driven workflows in a fast-paced environment.