Claims Operations & Admin Support Specialist

Aspire General Insurance; Rancho Cucamonga (CA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Aspire General Insurance is seeking a Claims Support Operations team member to handle administrative, operational, and customer support tasks within the claims call center. You will assist with FNOL, claim setup, data entry, and documentation management to ensure efficient claim lifecycle processes.

The role focuses on supporting adjusters, scheduling inspections, and maintaining timely, clear communication with customers and internal teams while meeting SLAs and quality standards.

Qualifications

• High school diploma or equivalent required; 1–3 years in insurance, claims, or call center preferred.
• Strong data entry and organizational skills are essential.
• Excellent verbal and written communication skills are required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Assist with FNOL processing and claim setup; verify policy information and data entry accuracy.
• Manage claim documentation, indexing, and file organization; handle correspondence and communications.
• Support adjusters by scheduling inspections, collecting docs, and providing status updates to customers.
• Serve as a point of contact for basic claim inquiries and deliver professional communications.
• Support workload balancing, queue management, and adherence to SLAs.
• Participate in quality assurance and ensure data confidentiality and compliance.

Skills

Data entry

Organizational skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Associate’s or Bachelor’s preferred

Tools

CMS

Snapsheet

ISO

Zendesk

Job description

Aspire General Insurance is seeking a Claims Support Operations team member to handle administrative, operational, and customer support tasks within the claims call center. You will assist with FNOL, claim setup, data entry, and documentation management to ensure efficient claim lifecycle processes.

The role focuses on supporting adjusters, scheduling inspections, and maintaining timely, clear communication with customers and internal teams while meeting SLAs and quality standards.